This is a terrific article from Hubspot. Check it out!
Thank goodness for live chat. If you’re anything like me, you look back at the days of corded phones and 1-800 numbers with anything but fondness.
But as you’re chatting with a customer service agent on Facebook Messenger to see if you can change the shipping address on your recent order, sometimes it’s tempting to ask, am I really talking to a human? Or is this kind, speedy agent really just a robot in disguise?
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The Essential Artificial Intelligence Glossary for Marketers was originally posted by j4o Consulting Internet Marketing!!